Week 16 Project 3 Interview Notes Compilations and Analysis

PROJECT

User research:

The goal of this project is to study the design opportunities that can help improve online tools by analyzing feedbacks from interviews with students.

Research challenges:

Find patterns from notes

Identify user needs

Practice note taking skills

PROCESS

interviewees:

Seungjun Cho IXD Male Sophomore Timezone: US EST interviewed through Zoom with Brian at 1:00 PM EST on Wed Dec 2.

Jasmine Sun IXD Female Sophomore Timezone: US PST interviewed through Zoom with Brian at 3:00 PM PST on Wed Dec 2.

Monan Wu ID Male Sophomore Timezone: China CST interviewed through Zoom with Brian at 11:00 PM PST on Wed Dec 2.

Anh Troung IXD Female Sophomore Timezone: US EST interviewed through Zoom with Casey at 6pm EST on Friday Dec 4.

XiangZi Xu Illustration Female Sophomore Timezone: US EST interviewed through Zoom with Casey at 1 am EST on Sunday Dec 6

Jun Jie Li IXD Female Junior Timezone: China CST interviewed through Zoom with Casey at 1:30 am EST on Sunday Dec 6

Tian Jiang IXD Male Junior Timezone: US EST interviewed through Zoom with Casey at 6:00 pm EST on Monday Dec 7

Interview notes:

My partner, Casey and I are sharing information and working together on Mural. And here are the data we collected from interviewees.

Synthesis/Affinity Mapping:

We first started an another space to work on clustering beside the notes.

To cluster the datas, we copy and paste all of our notes to the new space and we try to find the similar patterns and attributes from those notes, and we group them together.

Clustering result

RESULT(Prioritized List):

REFLECTION & THINGS I LEARNED :

During interviews with my friends, I felt that I am not silent enough as an interviewer. Even though, I tried not to make any noises during the interviews but I eventually led one of the interviewees to think of an answer that he did not consider by asking him an extra question which is not on the questions guide. I understand why I did that because all my three interviewees gave me very similar feedbacks and I was expecting more diverse answers, so I made this wrong decision. After all the interviews, I started to think that my decision is wrong. A lot of time, feedback from different people are just looking quite similar and I should respect that. If I can do interviews again, I will definitely prepare maybe one or two extra questions that are likely to receive very different feedback.